Frequently Asked Questions

My order is defective / wrong. What should I do?

All products we offer go through damage control while being packaged to be delivered. In the rare instance the product reaches you in a defective way, in such a case the process works as follows; When your order is delivered to your address by the courier, make sure to check the outer package for damage before receiving the product and prepare a "Due Diligence Report" as soon as you see any damage.
In case you notice any damage after the delivery the order, you should immediately get in contact with the relevant courier office and ask them to prepare a "Due Diligence Report". If the cargo branch does not help you, please inform us as soon as possible. When you send the damaged product to our shippingaddress with the Damage Assessment Report, your product change or return transactions will be completed quickly and we will get in contact with you.
Shipping fees for international returns belong to the sender. If the product receives was damaged, defective or wrong, the shipping fee will be refunded to you.
(Unless they are defective and / or defective for special discounted products or promotional products, the return and exchange process is not possible)

How long does it take to exchange a product?

As long as the products you have purchased on our website have not been used, the exchange period is "7 days" from the invoice date.

How can i exchange a product?

1- You must send the product (s) you want to exchange, along with the invoice, to our central address on the invoice via our contracted cargo company, Kargo.
2- After your shipment reaches us, you can get in contact with our customer service to create your change order.
3- Our team will carry out your change process.

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